Whether you keep the keys
Every lot declares self-park or attended. Self-park means you park it and walk away with your own keys; attended means somebody else moves the car once you have gone.
Who has your car
You should know which company is holding your keys. That much we can do.
Parkena names the operator and says what happens to your keys.
Browse airportsKnow your operator
Named, by the name the car park trades under.
Every listing shows the operator’s trading name, the airport it serves, whether you keep your keys and the facilities the operator has confirmed. Cancellation is the same on every listing — Parkena’s own rule, not the car park’s. An operator can also record a registered company name, typed in or found in their country’s company register, and it is not published on the listing. A lot reaches that page only after a person at Parkena has read what the operator submitted and approved it, and if the operator edits the lot afterwards the listing comes down until the new version is read. What Parkena has not done is inspect the site or see an insurance certificate, and the review does not check the company register: a register match shows that a company exists, not that the operator is that company. So no listing carries a verification badge, because no verification took place.
Browse airportsThe handover
What the listing tells you before you hand anything over.
How you get to the terminal
The operator’s own arrival directions — the shuttle line, the first and last service, how often it runs and where it picks up, where they have published them — are on the listing before you book and on your booking afterwards: on the confirmation screen, and any time you look it up at parkena.com/booking. They are the operator’s words, not Parkena’s, and they are not frozen onto your booking, so check them again before you travel.
What the operator says the site has
Cameras, fencing, automatic barriers, plate entry, indoor bays. Shown where the operator has confirmed them and left blank where they have not, rather than filled in with an assumption.
What is not recorded
No condition photograph, no odometer reading and no fuel level is captured at handover, by Parkena or by the console. Nothing is stored against your booking beyond the booking itself. Photograph the car yourself if its state matters to you.
If something goes wrong
There is no fund, and pretending there is would be the worst thing on this page.
Parkena is the merchant on every booking: it takes the payment, and it is the one that refunds you when a cancellation qualifies under the platform’s stated policy — not a claim the operator has to approve. What Parkena does not run is a claims process for the operator’s own service: if a car park damages your car or loses your keys, that is between you and the operator, under their own terms. What Parkena can give you for a service dispute is the record of what you were shown — the operator’s identity, the total you agreed, and the dates and the lot, all stored against your reference.
What we hold
Your booking as it was written — lot, operator, stay, the total you agreed and the cancellation terms in force when you agreed it.
What we do not hold
No photographs, no mileage, no fuel level, no insurance policy and no claims file. None of it exists anywhere in the product.
Who you talk to about the car park
The operator. Parkena can tell you what your booking says and put you in touch; it cannot settle a claim or cancel on their behalf.
What is written down, and what is not
About this address: the word “protection” in the URL is left over and names nothing. There is no protection product, no insurance and no fund here. What is on this page is what you are told before you book and what is written down after.
See who is listed at your airport.
Every listing names its operator and its handover.