Contact
Talk to a human
Questions about a booking or an airport? Email is the route — there is no phone line and no chat desk.
Email is the route
There is no phone line, no chat widget and no ticket number to quote back at us. Mail goes to one inbox that a person reads.
Email Parkena supportOr copy the address into whatever you already use:
Or write it here first
This page cannot send an email — Parkena is a set of static files with no server behind them. What it can do is assemble the message and hand it to the mail app on this device, where you press send yourself, from your own address.
If a booking has gone wrong
Parkena sold you this booking and took the payment for it, so the booking record, the money and any refund are Parkena’s. To see the booking, or to cancel it, use the booking page with your reference and the email address you booked with: cancelling inside the free window refunds the total minus the processing fee, and after the window Parkena keeps the total. What Parkena cannot do is change a booking — new dates or a different car park is a fresh booking. The one exception is the vehicle registration, which you can correct at /booking until your stay begins. The operator runs the car park and is who acts there: a barrier tonight, a late arrival, something at the gate. Your confirmation names them, and about the car park itself going to them directly is faster than going through us, because anything urgent you send here we have to forward.
If you do not have their details to hand, write to support@parkena.com with your booking reference and we will put you in touch.
What to expect back
Mail is read every working day and answered within one working day of arriving — a message sent on Saturday is answered on Monday. Quote your booking reference if you have one: it is what lets us find your booking on the first reply instead of the second.
Do you run a car park?
Listing on Parkena starts on the operator pages, which explain how the free console and the listing fit together. Writing to the address above works too; it just takes a person longer.